OUR SERVICES

The Business Performance Consultancy recognises that clients employ specialist consultancy support for a wide variety of reasons and to meet different objectives. For this reason, we are highly flexible in the way we respond to these many different support needs.

Our team of highly experienced specialists is able to help you address a wide range of business issues, including:

Corporate Strategy Development,
Planning and Implementation

  • New market entry, research and business development strategy
  • Business diversification strategy development and assessment
  • Merger and acquisition selection, evaluation and due diligence studies
  • Joint venture and strategic alliance opportunities, selection and evaluation
  • Key performance indicators and executive scorecard development
  • Pricing analyses and profitability studies
  • Aligning customer needs, strategic direction and corporate culture

Product and Market Development

  • New product development, research, business modelling and implementation
  • Market Research, analysis and planning
  • Consumer behaviour analysis
  • Product and service portfolio analysis and diversification strategy
  • Product/service sales and distribution strategies
  • Competitor and market benchmarking

Marketing, Communications, Brand and Sales Support

  • Marketing planning and implementation
  • Advertising, promotions, direct marketing, design and implementation
  • Corporate Affairs/Corporate Communications/Public Relations strategy development
  • Corporate sponsorship selection, evaluation and programme implementation
  • Brand development, repositioning and image enhancement
  • Production of marketing and sales support collateral
  • Developing ‘new technology’-based service delivery channels
  • Sales force training, motivation and reward systems

Customer Relationship Management

  • Customer segmentation/profitability analysis
  • Relationship-based pricing strategies
  • Customer service strategy development, training and delivery
  • Customer loyalty programme research, design, development and implementation
  • Customer MIS and database development
  • Call Centre planning, design and implementation

Leadership Support

  • Executive leadership motivation and coaching programmes
  • Employee empowerment programme development and delivery
  • Human performance management development and training
  • Team development programmes
  • Human resource planning (including succession planning)
  • Fostering long-term cultural transformation

Operations and Technology Support

  • Business process re-engineering
  • Operational risk assessment in accordance with the Basel II capital accord
  • Operational management support
  • Information and systems technology strategy development
  • Defining optimum processing options (outsourcing or ‘in-house’)
  • Vendor assessment and technology selection
  • Operational ‘health-checks’ and business efficiency benchmarking
  • Ensuring optimum use of technology
  • Business needs analysis
  • Effective risk management strategy and policy development

Retail Banking and Payments

  • Retail banking strategy development and implementation
  • Card payment market sector analysis and strategy development
  • Product and service portfolio analysis, evaluation and enhancement
  • Developing turnkey product and marketing campaign solutions
  • Customer and product segmentation strategy and associated new service development
  • Lifestyle segmentation and service packaging
  • Service diversification and new sector entry
  • Customer-based profitability analysis
  • Payment card strategy development and business planning
  • World-class product design, development, implementation and ongoing management of credit, debit, charge, corporate and prepaid card

Debit and Credit Card Programme Support

  • Product profitability analysis and enhancement
  • Charge-back management/ ‘health checks’ and training
  • Co-branding partner selection, evaluation and programme implementation
  • ‘Own Label’ card payment programme development
  • EMV smart card/multi-function chip card strategy development and implementation
  • Merchant acquiring business strategies
  • Credit and debit card programme ‘health checks’
  • Credit scoring and credit bureau service development
  • Credit risk policy development and best-practice benchmarking
  • Cardholder and merchant processing options
  • Electronic banking strategy development and implementation
  • Secure electronic commerce service development
  • Supply of specialist staff, contractors and interim management resources